Refund policy

You see the parsed rows before you pay, so there should be very few surprises. If the file you paid for is nonetheless wrong and we cannot put it right, you get your money back.

• The converted file is materially inaccurate — rows missing, amounts wrong, dates misread — and we cannot correct it within two working days.
• The download failed and could not be delivered to you.
• You were charged more than once for the same conversion.

• The file converted correctly but you no longer need it.
• You chose the wrong output format — tell us and we will send the correct format at no extra charge instead.
• The statement itself contained errors that we faithfully reproduced.

Email support@payperstatement.com within seven days of the payment with your payment reference and a description of what went wrong. Please do not attach the statement itself — tell us which rows were wrong and we will work from that.

Approved refunds are issued to the original payment method through Razorpay, and typically reach you within five to seven working days.